Frequently Asked Questions

All of our units are privately owned and considered vacation homes.

If fact, most of our studios and apartments are inside a hotels, which means that you will have access to all amenities of the building or hotel (like the pool, restaurants, bars and beach access) but not the services of the hotel (like daily maid service, room service or front desk services) since you will not be registering with the hotel management.

Our rates are always cheaper compared with the hotel for this reason.

We only charge you for the final cleaning fee. Our rates are extremely competitive and do not include daily maid service so that you save money.

If you prefer, we can arrange for you to have daily maid service for a fee and you will still be paying a lower rate than the hotel and saving money with us.

You can request as many daily cleanings as you want, as long as you request 24 hours in advance.

The rate depends on which unit you are renting:
any studio will cost you $40/day and any apartment will cost you $80/day.

Daily maid service includes changing linen, towels and toiletry, and cleaning the room/apartment.

These are the fees in our buildings:

-The Congress valet parking will cost you $40 per day, payable at the front desk at arrival. All other front desk and cleanings fees will be included in the reservation.

-The Alexander valet parking will cost you $35 per weeknights and $40 per weekend nights, also the Alexander has a $72 Registration fee, all payable to the front desk at arrival.

-The Casablanca valet parking will cost you $35 per night payable at the front desk at arrival. All other front desk and cleaning fees are included in the reservation. 

-The Tides valet parking will cost you $75 per week payable at arrival, discounts apply for more weeks, all other front desk and cleaning fees are included in the reservation.

You will get our units as you would any typical hotel room including fresh linen, towels, toiletries, and even an iron and hair dryer for your convenience.

You only need to bring your personal belongings. It’s important to note that beach towels will not be provided, however most of the hotels will let you use their own beach towels. If not, a “Miami Beach” towel will be a great souvenir if you prefer to purchase one.

For all of our rooms, check-in is at 3pm and checkout at 11am (mandatory).

Early check-in or late checkout are only available 1 or 2 days prior your check-in/out, and only if there is no other client scheduled for that same day.

Early check-in or late checkout will cost $40 each and can be paid by credit card 2 days prior to your reservation.

If you prefer to have the room/apartment available for your flight schedule, and it is extremely important to have the unit available for your arrival/departure, we recommend that you pay for an extra night.

Ten days prior to your check-in you will receive an email with check-in instructions containing details for your arrival that are specific to your unit.

Most of our doors have electronic locks, and the door codes are randomly selected 10 days before your check-in.

All door codes are reset remotely at 3pm after your room/apartment has been cleaned. For those units that have an actual key, our staff will hand you the physical key after the prior tenant has checked out at 3 pm.

The email with check-in instructions will also contain the phone number for your check-in coordinator who can handle any issues during your stay in our units.

Unfortunately No, we do not accept payment upon arrival. We require that all reservations be paid in full 30 days in advance of your check-in.

A primary reason that we are able to provide lower rates than the hotel is because we are able to save money by not hiring assistant coordinators just to receive our clients and charge them at arrival. Hiring more people will increase our rates and will cost you more.

The reason is simple: we do not have the front desk to charge you at arrival and we are a management company relying on our online clients. We want to have real clients, with real reservations, and can’t afford to have clients that aren’t serious about their reservations.

You can cancel 30 days prior to check-in in order to receive a full refund.

We cannot accept cancellations for reservations less than 30 days away and you will not receive a refund.

However, we do offer those clients who cancel less than 30 days prior to their reservation the opportunity to receive a refund of any money we are able to recover if we receive another reservation for the same room and the same days as the reservation being canceled.

We do not want to keep your money but this policy prevents clients from reserving rooms for extended amounts of time, only to cancel a short time prior to their reservation.

If you need to cancel, for any reason, just contact us as soon as possible and we will put the unit back on the market and we will try our best to get it rented again.

If you would like to receive a package(s) during your stay for any order that you place thru Amazon please keep in mine the following:
You need to send your package to an Amazon Locker
On Amazon Main page search for “Amazon Locker”
Click on “Find a Locker near you”
Search by Locker or Store Name, our closest ones are: 
-“Amazon Hub Locker Flame” o 
-“Amazon Hub Locker Lester” o 
-“Amazon Hub Locker Coralgables” 

Click “Select” for “Amazon Hub Locker – Flame” or any of the above

Just for your confirmation, the addresses for those lockers are: 

Amazon Hub Locker Flame :
504 Washington Ave, en Chase Bank, Miami FL 33139-2534

Amazon Hub Locker – Lester
8915 SW 72nd Pl, at Downtown Dadeland, Miami FL 33156

Amazon Hub Locker – Coralgables
6701 SW 57th Ave, at Whole Foods, South Miami FL 33143

When your order is delivered to the Locker, Amazon will send you an email with the Code necessary to retrieve it.
Please make sure to send us the code immediately so we can retrieve it for you since Amazon will only keep your package in the locker for 72 hours
Also include your Reservation Number, Name on Reservation, Room Number and day of Check-In.

Please send us all the information to: 

Whatsapp: (from your mobile device only)

The price for this service is $5 in Cash for each Amazon package and $10 for all other store packages 
We will deliver your packages to your Apartment

Some hotels will hold your luggage for you while you wait for your check-in but some won’t because they don’t have anywhere they can keep it or they are not hotels.

Here is the list:
Will hold your luggage: The Congress, The Alexander and The Casablanca.

Unfortunately, we do not have a transfer service. We recommend Uber since it is the cheapest way around and permitted in our airports.

Included in the check-in instructions sent to you 10 days before check-in will be the name and number of your check-in coordinator.

Please contact him/her the same day of arrival to coordinate your check-in.

Text or Whatsapp is the best way form of communication, since most of the time we are on the road with bad reception or cannot answer several calls at the same time. Just contact us by WhatsApp (from your mobile device only) at 

We are not responsible for changes made by any hotel without prior notification. If you find something different at your arrival, please notify us immediately so we can update this page

​Thank you for choosing and we hope that you enjoy your stay!!

The Management


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